Refund Policy

At AppNatively, we strive to ensure our customers are satisfied with our platform. This Refund Policy outlines the terms and conditions for refunds for our services.

1. Free trial

We offer a free trial period for new users to explore the platform and its features. During this period, you will not be charged. We encourage you to use this time to determine if AppNatively meets your needs before upgrading to a paid plan.

2. 7-Day refund eligibility

We offer a 7-day refund period for eligible purchases. If you experience a genuine technical issue that prevents you from using AppNatively as described and our support team is unable to resolve the issue, you may request a refund within 7 days of your initial payment date. Submitting a refund request within 7 days does not automatically guarantee approval, as all requests are reviewed based on eligibility.

3. Non-refundable reasons

Refunds are not provided for change of mind, accidental purchases, misunderstanding of pricing or currency, failure to review product details before purchasing, or if the product does not match personal expectations. AppNatively provides a 7-day free trial so you can evaluate the platform, features, compatibility, and suitability for your needs before making a purchase.

4. How to request a refund

To request a refund, please contact our support team within 7 days of your initial payment and provide your account details, order information, and the reason for your request. Refund requests submitted after the 7-day period are not eligible, except where required by applicable law or under our payment provider’s applicable refund policies. Approved refunds will be processed through the original payment method.

5. Subscription refunds

As all payments are processed securely through our merchant of record, Freemius, our refund process is subject to and handled in accordance with Freemius's refund policy.

Cancelling your subscription stops future billing renewals. Your access will remain active until the end of the current billing period, and any refund requests for the purchase transaction are processed in accordance with Freemius's refund guidelines.

6. Cancellation

You can cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of the current paid term.

7. Contact us

If you have questions about our Refund Policy or believe you are eligible for a refund, please contact our support team through our contact page.