A connection that was working can stop working without you changing anything in AppNatively – usually because something changed on the website side. Here’s how to track it down.
Common causes
- Your site is temporarily offline – hosting issue, maintenance mode, or similar.
- Your website URL changed – a domain move or redirect that AppNatively doesn’t know about yet.
- The WordPress plugin was deactivated or updated – see Install and update the required plugin.
Steps
1. Re-run the connection check
Go to Settings → Website Connection and click Check Connection. Sometimes the issue was momentary – a site restart, a slow response – and it’ll pass on retry.
2. Confirm the basics on your website
- Visit your website URL directly in a browser – is it actually reachable?
- Is the plugin still installed and active? Has it been updated recently in a way that might need a re-save here?
3. Decide: retry, or regenerate credentials
- If the site itself is fine and reachable, a plain retry of Check Connection is usually enough.
- If you suspect the plugin connection itself is stale (reinstalled, or updated since you last saved), re-enter your details and save again rather than just retrying the check.
4. Save again once it passes
Once Check Connection succeeds, click Save Configuration to lock it in.