If you try to open the App Editor and instead see a full-screen message about your website not being connected, this doc is for you. It’s not a bug – it’s a hard requirement, and there’s exactly one way through it.
Why this happens
Your app has nothing to show without a working website connection – every screen in the App Editor is built from your connected site’s content. So AppNatively simply won’t open the editor until that connection is in place.
There are two different situations that both produce this exact same message:
- You’ve never connected a website for this app. Nothing has been entered yet.
- You connected one before, and it’s stopped working. Maybe the site went offline, the plugin was deactivated, or access expired. The connection was fine – now it isn’t.
The message looks identical either way, so if you’re sure you connected before, don’t assume something’s wrong with AppNatively – assume the connection itself needs attention.
How to clear it
1. Click “Go to Website Connection”
It’s the only button on the screen. It takes you straight to your app’s connection settings.
2. Fix the connection
Follow Connect your website to AppNatively if this is your first time, or Fix a failing or dropped connection if it used to work.
3. Come back and open the editor again
This is the step people miss: the editor only checks your connection once, at the moment it opens. Fixing the connection on the settings page doesn’t clear the message on its own – you need to leave and re-open the App Editor for it to check again.